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Privacy Policy

Your privacy is very important to us. To help protect your privacy, we adhere to the following guidelines:

Privacy Statement

This web site will explicitly ask when it needs information that personally identifies our customers or allows it to contact our customers (“Personal Information”). 
When possible, this web site will provide our customers with the means to make sure that Personal Information is correct and current. 

Information and data we collect:
We may collect and process information that you provide when making a reservation on our website. If you contact us, we may keep a record of that correspondence.
Details of transactions you carry out through our site and of the fulfilment of your orders.
Details of your visits to our site including,but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.

We may collect information about your computer, including where available your IP address,operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’browsing actions and patterns, and does not identify any individual.

All personal information entered during the process of our secure online booking, these information are encrypted and securely coded through the SSL Certificate installed, which helps encrypt the information securely.

All personal information provided by the guests are kept securely and are not shared with any third parties.
Only if our customers have accepted, then only their contact details are used for Hotel’s internal online marketing for sending offers, newsletters and promotions.

This Web site may disclose Personal Information if required to do so by law or in the good - faith belief that such action is necessary to (a) comply with applicable law or with legal process; (b) protect and defend the rights or property of the hotel or this site, and (c) act under exigent circumstances to protect the personal safety of users of the hotel, the site, or the public.

We respect your right of privacy. You have the right to ask us not to process your personal information for marketing purposes.  If you tell us that you do not wish to have this information used, we will respect your wishes. If you have any requests concerning your personal information or any queries with regard to the capture, storage and use of personal information, please contact Manager, Great South West Road, Feltham,TW14 0AW, United Kingdom.

If at any time a customer believes that this web site has not adhered to these principles, please notify us immediately and we will use all commercially reasonable efforts to promptly determine and correct the problem.

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us Manager, Great South West Road, Feltham,TW14 0AW, United Kingdom.

Cookies Policy

Atrium Hotel Heathrow uses social media tools and booking widgets which take advantage of something called cookies.

Cookies are small files written on your computer by a website via your website browser (Internet Explorer, Google Chrome for example). These files are usually harmless and only store snippets of information that can personalise a websites services and appearance and improve interaction with the web site.

To make full use of the booking and social networking features, your computer, tablet or mobile phone will need to accept cookies.

Our cookies don’t store personal information such as your name, address.

Typical information that is stored in our cookies are a unique “tag” that allow the site to remember you and your widget usage data such as hotels recently veiwed.

You can restrict these cookies, however, the social widgets and booking tools will then not function correctly.

Here is a detailed list of the cookies we use and what they are used for:

__utma, __umtb, __utmc, __utmz
Used by google analytics to provide the site owner with analysis of who uses the site, what they are looking for and other information. This allows the site owner to know what people are searching for.
This information can be used in the future to improve the site content.
Used by twitter to allow their social media tools and buttons to function correctly.
Facebooks like buttons and functionality also use cookies to work properly on this site.
These cookies are used to allow to work with this site.

For more details on how to manage cookies you can go to